Terms of Service

1. Agreement

These Terms of Service govern access to FailPack, including the website, dashboard, API, CLI, cloud sync, report storage, billing, and agent features. By creating an account, using the CLI with cloud features, or accessing the dashboard, you agree to these Terms.

If you use FailPack on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

2. Service description

FailPack helps developers capture failure context, generate local reports, redact common secrets, upload selected artifacts to FailPack Cloud, manage report history, and run controlled bug or security analysis.

The CLI can be used locally. Cloud-backed features require an account, workspace access, and an active plan where applicable.

3. Accounts and security

• You are responsible for keeping your credentials, CLI device sessions, 2FA recovery flow, and workspace access secure.
• You must provide accurate account information and maintain access to the email address used for authentication.
• You must not share accounts, bypass workspace membership checks, or attempt to access reports or artifacts outside your authorized workspace.
• We may suspend access if we reasonably believe an account is compromised, abusive, or violating these Terms.

4. Customer content

Customer content includes reports, logs, prompts, context files, manifests, source snapshots, bundles, workspace names, project names, and any other data uploaded or generated through FailPack.

You retain ownership of your customer content. You grant FailPack a limited right to process, store, transmit, display, analyze, and delete customer content only as needed to provide and secure the service.

5. Sensitive data

FailPack includes redaction features, but you are responsible for reviewing what you upload, sync, or share. Do not upload secrets, regulated data, production credentials, private keys, medical data, financial account data, or other highly sensitive information unless you have confirmed that your use case and plan are appropriate.

If sensitive data is uploaded accidentally, delete the affected report and contact [email protected] if you need help with removal.

6. Acceptable use

• Do not attack, overload, scan, scrape, reverse engineer, or interfere with FailPack infrastructure.
• Do not use FailPack to host malware, stolen data, credentials, exploit payloads, or illegal content.
• Do not attempt to bypass plan limits, agent budgets, storage retention, rate limits, billing controls, or authorization checks.
• Do not use shared report links to disclose third-party confidential information without permission.
• Do not use agent features to perform unauthorized security testing against systems you do not own or have permission to test.

7. Plans, billing, and taxes

Paid plans are billed through our payment provider. Prices, included limits, retention periods, seats, and features are shown during checkout or in the dashboard.

Unless stated otherwise, subscriptions renew automatically until cancelled. You are responsible for taxes, payment method accuracy, and any usage or seat charges associated with your workspace.

8. Trials, downgrades, and cancellations

If a plan is downgraded, cancelled, expires, or payment fails, access to paid features may be reduced and retention limits may change for future data. We may delete or restrict access to data that exceeds the active plan's limits after reasonable system processing time.

Cancellation stops future renewals but does not automatically delete your account or workspace content.

9. Agent and analysis features

Agent and AI-assisted analysis features can produce incomplete, incorrect, or unsafe recommendations. You are responsible for reviewing all findings, patches, commands, and security advice before relying on them.

Agent features may be subject to plan restrictions, token budgets, tool limits, rate limits, and safety controls. Backend checks are authoritative even if the CLI or dashboard shows stale state.

10. Availability and changes

We aim to provide a reliable service, but FailPack may be unavailable during maintenance, incidents, provider outages, or upgrades. Features may change as the product evolves.

We may add, change, suspend, or remove features, plans, limits, or integrations where needed for security, reliability, legal compliance, or product direction.

11. Third-party services

FailPack integrates with third-party services such as OAuth providers, payment providers, hosting, databases, object storage, and AI infrastructure. Your use of those services may also be governed by their terms and policies.

12. Termination

You may stop using FailPack at any time. We may suspend or terminate access if you violate these Terms, create security risk, fail to pay applicable fees, or use the service unlawfully.

After termination, we may delete or retain data as described in the Privacy Policy, Data Deletion page, and applicable law.

13. Disclaimers

FailPack is provided as is and as available. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

14. Limitation of liability

To the fullest extent permitted by law, FailPack will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Our aggregate liability for claims related to the service is limited to the amount paid by you to FailPack for the service in the 12 months before the claim, or 100 USD if you did not pay for the service.

15. Contact

Questions about these Terms can be sent to [email protected].